Whilst every Ibiza Hair product is manufactured to the very highest standard, we understand that sometimes a product may be faulty or have a defect. If this is the case for you, you can contact us by email at email@example.com with details of the fault and proof of purchase.
Every Ibiza Hair product has a 6 month guarantee from date of purchase. This guarantee covers any faults or defects that may occur within that period. We will replace the faulty item and cover shipping costs once we are contacted via email first and the faulty product is returned to us.
We can only accept returns for products purchased on our website. Products purchased from salons or other sources should be returned to the location of purchase.
This guarantee does not cover regular wear and tear; abuse of product, such as but not limited to, overheating bristles with direct and prolonged heat from hairdryer or any physical abuse of product.
14 DAY COOLING-OFF PERIOD:
We are happy to offer a refund or exchange within 14 days of receiving your product. If you would like to make an exchange or request a refund please contact us as soon as possible by email at firstname.lastname@example.org.
Within the 14 day cooling-off period Ibiza Hair UK & Ireland cannot refund any shipping costs related to sending a product back to us for an exchange or return. For this reason, please feel free to email us any queries relating to choosing the right size and type brush for you and your client base so we can ensure you are choosing the best Ibiza Hair brush.
5A Church Hill